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Refund Policy
updated: 8/3/2024
1. Deposits
All deposits are non-refundable.
2. Services Rendered
No refunds will be issued for services already rendered.
3. Rescheduling
  • More than 48 Hours Notice: You may reschedule your appointment with a reschedule fee of no less than 15% of the service price.
  • Less than 48 Hours Notice: Rescheduling with less than 48 hours notice will incur a fee of 25% of the service price.
  • Multiple Reschedules: No more than two reschedules per service. Additional reschedules may be denied or incur higher fees.
4. Cancellations
  • More than 72 Hours Notice: Cancellations made with more than 72 hours notice will incur a fee of no less than 15% of the service price.
  • Less than 72 Hours Notice: Cancellations made with less than 72 hours notice will incur a fee of 25% of the service price.
5. Non-Attendance
Failure to attend a scheduled appointment without prior notice will result in the full service price being charged, and no refunds will be provided.
6. Special Circumstances
In the event of emergencies or unforeseen circumstances, please contact us as soon as possible. We may, at our sole discretion, waive or reduce rescheduling and cancellation fees.
7. Multiple Service Packages
For multiple service packages or subscriptions:
  • Cancellation: You may cancel the remaining services with more than 72 hours notice before the next scheduled service, incurring a fee of no less than 15% of the remaining service price.
  • Less than 72 Hours Notice: Cancellations with less than 72 hours notice before the next scheduled service will incur a fee of 25% of the remaining service price.
  • Unused Services: No refunds will be provided for unused services in a package once the service has commenced.
8. Service Modifications
Modifications to the agreed services must be requested more than 48 hours in advance. Approval of modifications is at our sole discretion and may incur additional charges.
9. Refund Requests
All refund requests must be submitted in writing to info@neospartanit.com and include the reason for the request. We will review and respond within 7 business days.
10. Exceptions
  • Force Majeure: Refunds may be considered in cases where services are affected by events beyond our control (e.g., natural disasters, pandemics).
  • Health Issues: Clients who provide a valid medical reason (with documentation) may be eligible for rescheduling without a fee.
11. Non-Transferability
Refunds, credits, or rescheduling are non-transferable to other individuals or services.
12. Governing Law
This policy is governed by and construed in accordance with the laws of Colorado. Any disputes will be resolved in Boulder, Colorado.
13. Limitation of Liability
To the fullest extent permitted by law, NEO SPARTAN, LLC will not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our services, including but not limited to, damages for loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.
14. No Guarantee
While we strive to provide excellent services, we do not guarantee specific results and shall not be held liable for the subjective dissatisfaction of a client. All services are provided "as is" and "as available."
15. Dispute Resolution
  • Informal Resolution: We encourage you to contact us to resolve any disputes or concerns you may have regarding our services. Most disputes can be resolved informally through communication with our customer support team.
  • Arbitration: If we cannot resolve a dispute informally, you agree that any dispute arising out of or relating to these Terms or your use of our services will be resolved through binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules and Mediation Procedures. The arbitration will be conducted in Boulder, Colorado. For more information about the AAA and its rules, please visit American Arbitration Association.
  • Class Action Waiver: You agree that any arbitration will be conducted on an individual basis and not as a class, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims or preside over any form of a representative or class proceeding.
16. Entire Agreement
These terms constitute the entire agreement between you and NEO SPARTAN, LLC regarding your use of our services and supersede all prior agreements and understandings, whether written or oral, relating to the subject matter of these terms.
17. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.
18. Waiver
No waiver of any term or condition of these terms will be deemed a further or continuing waiver of such term or condition or any other term or condition, and any failure to assert a right or provision under these terms will not constitute a waiver of such right or provision.
19. Contact Information
For any questions or concerns regarding our refund policy, please contact us at:
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