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Refund Policy
updated: 4/15/2026
This Refund Policy governs deposits, payments, cancellations, rescheduling, credits, and refunds for services provided by NEO SPARTAN, LLC ("Neo Spartan IT," "Company," "we," "us," or "our"), unless a separate signed agreement, proposal, statement of work, order form, invoice, membership agreement, package agreement, or other written service document expressly states otherwise.
1. Scope
1.1 General Application
This Refund Policy applies to appointments, consultations, service bookings, project-based services, recurring services, retainers, packages, subscriptions, and other service purchases made from us, unless superseded by a separate signed writing.
1.2 Controlling Documents
If a signed service agreement, statement of work, invoice, checkout page, membership agreement, or package agreement contains different refund, cancellation, or rescheduling terms, that specific document will control for that service.
2. Deposits
2.1 Non-Refundable Deposits
All deposits are non-refundable unless otherwise required by law or expressly stated in writing by us.
2.2 Purpose of Deposits
Deposits are used to reserve time, allocate capacity, schedule work, block appointment availability, initiate planning, and offset administrative, preparation, and opportunity costs.
2.3 Application of Deposit
Unless otherwise stated in writing, a deposit will be credited toward the total price of the applicable service.
3. Payments for Services
3.1 Services Already Rendered
No refunds will be issued for services already rendered, time already reserved and used, work already performed, deliverables already provided, consultations already completed, or expenses already incurred on your behalf.
3.2 Work Commenced
Once a service has commenced, we may retain amounts corresponding to work performed, time reserved, materials prepared, third-party fees incurred, and administrative costs already incurred.
3.3 Partial Performance
If a service is partially performed, any refund, if approved, will be limited to the unused and unearned portion of the service, less any non-refundable deposit, incurred costs, third-party charges, and applicable cancellation fees.
4. Rescheduling
4.1 More Than Forty-Eight (48) Hours' Notice
If you request to reschedule more than forty-eight (48) hours before the scheduled appointment or service time, we may permit one reschedule subject to a rescheduling fee equal to 15% of the service price, unless waived by us in writing.
4.2 Less Than Forty-Eight (48) Hours' Notice
If you request to reschedule less than forty-eight (48) hours before the scheduled appointment or service time, we may permit rescheduling subject to a fee equal to 25% of the service price.
4.3 Reschedule Limit
No more than two (2) reschedules are permitted per service, booking, or appointment unless we approve otherwise in writing. Additional reschedule requests may be denied, treated as cancellations, or subject to higher fees.
4.4 Approval Required
All rescheduling requests are subject to availability and our approval. A requested reschedule is not effective unless confirmed by us.
5. Cancellations
5.1 More Than Seventy-Two (72) Hours' Notice
If you cancel more than seventy-two (72) hours before the scheduled appointment or service time, you may be charged a cancellation fee equal to 15% of the service price, and any remaining eligible balance may be issued as a refund or service credit at our discretion, unless otherwise stated in writing.
5.2 Less Than Seventy-Two (72) Hours' Notice
If you cancel less than seventy-two (72) hours before the scheduled appointment or service time, you may be charged a cancellation fee equal to 25% of the service price, in addition to any non-refundable deposit and any costs already incurred.
5.3 Custom, Reserved, or Time-Sensitive Services
For custom services, reserved production slots, project bookings, or time-sensitive services, cancellations may be non-refundable once scheduling, procurement, planning, onboarding, or work allocation has begun.
6. No-Shows and Non-Attendance
6.1 Failure to Attend
If you fail to attend a scheduled appointment, fail to appear, fail to respond within a reasonable time for a scheduled service window, or otherwise fail to make yourself available without prior approved notice, you may be charged 100% of the service price, and no refund will be issued.
6.2 Abandoned Appointments or Sessions
If a session, appointment, or service window is materially disrupted, abandoned, or cut short due to your unavailability, lateness, refusal to proceed, or failure to provide required access or information, the service may be deemed forfeited without refund.
7. Packages, Bundles, Memberships, and Subscriptions
7.1 Package Deposits and Setup Fees
Deposits, setup fees, onboarding fees, and administrative fees for packages, subscriptions, memberships, or multi-service arrangements are non-refundable unless otherwise stated in writing.
7.2 Cancellation of Remaining Services
If you cancel remaining unused services in a package more than seventy-two (72) hours before the next scheduled service, we may apply a cancellation fee equal to 15% of the remaining unused service value.
7.3 Late Cancellation of Remaining Services
If you cancel remaining unused services less than seventy-two (72) hours before the next scheduled service, we may apply a cancellation fee equal to 25% of the remaining unused service value.
7.4 Used and Activated Services
No refunds will be issued for any package, subscription, or membership once it has been activated, commenced, partially used, or where any included service has already been rendered, except to the extent required by law or expressly stated in writing.
7.5 Service Credits
Where appropriate, we may elect, in our sole discretion, to issue a service credit instead of a monetary refund.
8. Service Modifications
8.1 Modification Requests
Requests to modify an agreed service must be submitted more than forty-eight (48) hours in advance unless otherwise approved by us.
8.2 Approval and Additional Charges
All modifications are subject to our approval and may result in additional fees, pricing adjustments, scope changes, scheduling changes, or delayed completion.
9. Refund Requests
9.1 Written Request Required
All refund requests must be submitted in writing to info@neospartanit.com and must include the customer's name, service date, amount paid, reason for the request, and any supporting documentation.
9.2 Review Timeline
We will review refund requests and generally respond within seven (7) business days, although more time may be required for complex matters, third-party billing issues, or requests requiring investigation.
9.3 No Automatic Entitlement
Submission of a refund request does not guarantee approval of a refund.
10. Limited Exceptions
10.1 Company Non-Performance
If we cancel a service and are unable or unwilling to reschedule it within a commercially reasonable time, we may, at our discretion, issue a refund or service credit for the unperformed portion of the service.
10.2 Force Majeure
If services are materially affected by events beyond our reasonable control, including natural disasters, government actions, widespread outages, pandemics, labor disruptions, or similar events, we may offer rescheduling, service credit, or another reasonable accommodation in lieu of a refund.
10.3 Verified Medical or Emergency Circumstances
If you provide timely notice and reasonable supporting documentation of a serious medical issue, emergency, or comparable unforeseen circumstance, we may, in our sole discretion, waive or reduce rescheduling or cancellation fees.
11. Non-Transferability
Refunds, credits, bookings, appointments, deposits, and rescheduling rights are non-transferable unless we expressly approve otherwise in writing.
12. Chargebacks and Payment Disputes
You agree not to initiate a chargeback or payment dispute except in good faith and only after first contacting us in writing at info@neospartanit.com and giving us a reasonable opportunity to resolve the issue informally.
13. Disclaimer of Results
To the fullest extent permitted by law, we do not guarantee any specific outcome, result, satisfaction level, commercial result, subjective experience, or business benefit from any service unless expressly stated in a separate signed agreement.
14. Limitation of Liability
To the fullest extent permitted by law, NEO SPARTAN, LLC will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, business opportunities, data, or other intangible losses arising out of or related to your use of our services, even if advised of the possibility of such damages.
To the fullest extent permitted by law, our total aggregate liability arising out of or related to the applicable service will not exceed the amount actually paid by you for the specific service giving rise to the claim.
15. Dispute Resolution
15.1 Informal Resolution
Before initiating arbitration or court proceedings, you agree to first send written notice of the dispute to info@neospartanit.com with a description of the issue and the relief requested. The parties will attempt in good faith to resolve the dispute informally within thirty (30) days.
15.2 Arbitration
Except where prohibited by law or where small claims court is available and appropriate, any dispute arising out of or relating to this Refund Policy or the related services will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under the AAA rules applicable to the dispute.
15.3 Individual Proceedings Only
To the fullest extent permitted by law, all disputes must be brought only in an individual capacity and not as part of any class, consolidated, collective, or representative proceeding.
15.4 Court Proceedings Allowed for Limited Purposes
Either party may seek relief in small claims court where eligible, or seek temporary or injunctive relief in a court of competent jurisdiction where necessary to protect legal rights pending final resolution.
16. Governing Law
This Refund Policy is governed by the laws of the State of [State], without regard to conflict of laws principles, except where federal law governs arbitration issues.
17. Policy Changes
We may update this Refund Policy from time to time by posting an updated version on our website. The updated version will be effective upon posting unless a later effective date is stated.
18. Contact Information
For questions regarding this Refund Policy, please contact:
NEO SPARTAN, LLC
Email: info@neospartanit.com
Website: https://neospartanit.com
©2026, NEO SPARTAN, LLC
Web Admin: neospartanit.com, NEO SPARTAN, LLC
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